We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ExpressJinni.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
nice love it. dash shipping! exactly like picture
light summer dress.on the sliding side is a hole through which part of the strap of the dress is threaded and tied with the other part. deep neckline. silk-like material, blended, I’m not exactly thrilled- it will be hot in it. opaque, highly electrified (washing will probably lose electricity). I'm 1.64 m high, 90-80-95, size fits
The color of the dress is dark blue, I first thought that it was black. But in general it looks pretty. Synthetic fabric.
Cute light rayon wrap dress
Perfect time שניה שהזמנתי
beautiful dress. it is for my 15 yr old daughter and she lives it. she doesn't usually like dresses so this is a plus in my book
Excellent. On height 178 the length is short, but decent. Summer. Synthetic fabric, type crepe, size S at 88-67-90
Love the dress, same as the picture!
Just ok. Looks like the picture. Bought for a beach trip and it will work.
I order this dress not the first time. First to yourself, then to a friend. Gentle, very emphasizes your femininity. Delight!!!
The dress is cool, the material is not nasty. The cutout on the chest is only large, but you can pin it. It went a little less than a month
Very cute and wraps around, nice feature for any waisted size!
at first I couldn't find the hole on the side but it is there and it looks so good on... mine was more of a very dark blue black much darker than the photo but still very nice
Love this dress!!! So cute
Accurate to measurements. I normally wear M/L and for this I had to buy 2XL.
love it. it is however fairly thin and unlined and if you have anything over an American B cup, a safety pin may be needed for added assurance
Fast delivery and great product
Beautiful! fits well because its a wrap around dress, not pullover. Green color is a bit darker than expected but not much. good fabric too!