SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ExpressJinni.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Отличное платье - рубаха. Хорошее качество. Всем советую!!! Заказом довольна!!!
perfect product comfortable material
good thing. quality store for thank you! recommend to buy!
quality super, as photo sitting, wife like
very fast дошла tunic very beautiful color soft-such darr my 46 satisfied as dress size and height 1.50 above just slightly, need more order родственнице
likes. as in the description, cotton просвечивает-very thin.
Bardzo szybka dostawa! zamówione 12.03 I 26.03 było już w Polsce. Towar zgodny z opisem. Polecam sprzedawcę.
nice tunic. color changed 30 degrees after washing, вытянулась. 52 how to russian. smaller one would like in the waist
good overall tunic your money. perfect length. nice material. size just huge, and sits very loose.
it is lovely! all like in the description, 100 percent cotton fabric, even viscose delivery fast, color as picture, thanks to store, recommend
на фото понравилось больше, цвет синий, без запаха, легкое, для пляжа подходит + комплимент от продавца
tunic excellent, color as picture, loose, for the sea. delivery before the moscow around 3 weeks отслеживался track. thank you
shipping is really very fast, дошло крыма 20 days before, more beautiful than the picture in life super village sitting, my size 48, height 170. coupon put store, tk. заказывала i 2 thank you very much.
thank you! all is excellent! material pleasant to the body. боялась will be my little 54-56р-р, all good носело. wonderful simple beach. true stick in some thread, but it is not уберу-critical.
order shipped 28-03, received 28-04. почитала feedback turquoise is and fade very stinks, book company white shirt. horrible simple white and smell but (((hanging on the balcony выветривается have some days. stitching, like, straight, not of видать. обновлю sea, and then дополню feedback. общалась not the store. thank you.
nice colour, generous size, should fit up to AU 18 comfortably, I'm 12.
good tunic size 50 подошёл russian, приятна to the body.
tunic super! shipping and very fast shipping (australia parcel in 20 days) thread not stick up, loose, the summer! to store and recommend!
regreted, choosed is white. above the knee 164 cm height about 15 cm. fabric soft, nice to the body. likely придётся chemise night used.
very wide. the худеньких looks like the photo. comfortable fabric, but very strong smell. hope fade after washing
туничка excellent! height 168 cm 90/67/95 sitting here. material is very pleasant! store excellent, mo fast shipping!
tunic excellent. color, as the photo. darr. wonderful beach option. bracelet gift put store. came send two weeks.
super soft fabric. Is like q photo. love. da much size.
marvelous! natural cotton slim. попу covers 164 good and height size 48. recommend
tunic excellent! cotton cloth. the village 54р-р freely. will beach shorts. просвечивает bit, of course, tk. fabric thin.